Shipping policy

Thank you for shopping with RHAFES. Below are the terms and conditions that constitute our Shipping Policy.

1. Order Processing Time

All orders are processed within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

* Local Delivery (Qatar):

- Estimated delivery time: 1–3 business days.

- Shipping Fee: Calculated at checkout (or Flat Rate / Free Shipping for orders over a specified amount).

* International Shipping (GCC & Rest of World):

- Estimated delivery time: 4–8 business days depending on destination and courier service.

Please note that delivery times are estimates and cannot be guaranteed. Delays may occasionally occur due to customs processing or carrier issues beyond our control.

3. Order Tracking

Once your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

4. Customs, Duties, and Taxes

RHAFES is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damages & Shipping Issues

RHAFES is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team immediately at support@rhafes.com with your order number and photos of the damaged item.

6. Contact Us

If you have any further questions, please don't hesitate to contact us at:

Email: support@rhafes.com

Phone: +974 5009 7720

Address: Al Rayyan Police Section Security Zone Boundary, Al Rayyan, Qatar